HostCell MANAGED SERVICES DEFINITION & BACKUP POLICY
SOFTWARE:
Operating System: HostCell will perform the initial installation and security/kernel patches and/or updates of any supported operating system, at no additional cost. HostCell supported operating systems currently include: Fedora™ Linux 1+, FreeBSD™ 4+, Windows™ Server 2003, & CentOS™ Linux 3+. End-of-life support is still currently being provided for Red Hat™ Linux 8+ and Windows™ Server 2000. Re-installation of any server, for reasons other than hardware failure, will be charged a flat rate of $65.00. HostCell will assist with troubleshooting and repairing basic operating system problems for supported operating systems. HostCell may install alternative operating systems, upon client request, which is dealt with on a case by case basis. Support may be limited in regards to alternative operating system setup/configuration, and/or for those clients choosing not to utilize a HostCell supported control panel--regardless of operating system selected. HostCell supported control panels currently include CPanel™, Plesk™, & DirectAdmin™. A flat rate of $9.95 is charged for VPS operating system re-installation. Co-Location clientele are charged a flat rate of $65.00 per operating system installation or re-installation.
Control Panel: HostCell will perform the initial installation and test of the supported control panel software for any server ordered with such. If a managed server includes supported control panel software, HostCell will support, to the best of it's ability, control panel related problems and issues. This includes, but is not limited to, support of basic control panel functions (ie: adding/removing accounts, dns functions, password changes, etc…) and limited support of control panel installed 3rd party software (ie: proftpd, pureftpd, mailman, agora). HostCell will not provide support of the control panel software, or any of its’ 3rd party software inclusions, regarding issues of software bugs or errors, and such issues should be brought to the attention of the software vendors directly for support. HostCell is not responsible for web development, non-supported 3rd party software and/or scripts (ie: compatibility, installation, maintenance), and/or ongoing daily administration tasks (ie: setting up new users, email accounts, & domains). HostCell, at it's discretion, may assist with initial custom setup/configuration of the server (ie: setting up new users, email accounts, & domains, and/or software modifications). HostCell will install supported control panels purchased through HostCell, at no additional charge, for Co-Location & External Licensing clientele. Re-Installation of control panels purchased through HostCell for Co-Location & External Licensing clientele, for any reason, will be charged a flat rate of $9.95. Support for control panels purchased through HostCell, for Co-Location & External Licensing clientele, will be billed at a rate of $65/hour. Installation of HostCell supported control panel software requires, and will only be performed on, freshly installed operating systems.
Software Updates/Patches and O/S Upgrades: HostCell will assist, upon request, with control panel updates and security patches on any system running a supported operating system and utilizing a HostCell supported control panel. HostCell supported control panels may automatically update, including their installed 3rd party software, and may be user-configureable whether or not to do such. HostCell may assist with control panel updates and security patches of systems running alternative operating systems, or not utilizing a HostCell supported control panel, dealt with on a case by case basis, at a rate of $65/hour. HostCell will automatically update and patch Virtual Hosting, VPS backend, and Maximum Admin™ Fully Managed systems, at it's best discretion. Individual VPS behave and are treated as regular systems in regards to control panel updates and patches, and HostCell will assist, upon request, with control panel updates and security patches on any VPS utilizing a HostCell supported control panel. HostCell may assist with security patches of any VPS not utilizing a HostCell supported control panel, dealt with on a case by case basis, at a rate of $65/hour. HostCell only delivers VPS with supported operating systems installed. Upgrades of operating systems will be dealt with on a case by case basis, and may or may not be subject to a flat $65.00 fee, dependant on complexity of the upgrade, and basis for such. The operating system of a VPS may not be able to be upgraded, and may require a complete re-installation, which may be done for a flat rate of $9.95. HostCell may assist with control panel updates and security patches for Co-Location & External Licensing clientele, dealt with on a case by case basis, at a rate of $65/hour.
*Contact HostCell for any item/service not explicitly detailed.
Control Panel: HostCell will perform the initial installation and test of the supported control panel software for any server ordered with such. If a managed server includes supported control panel software, HostCell will support, to the best of it's ability, control panel related problems and issues. This includes, but is not limited to, support of basic control panel functions (ie: adding/removing accounts, dns functions, password changes, etc…) and limited support of control panel installed 3rd party software (ie: proftpd, pureftpd, mailman, agora). HostCell will not provide support of the control panel software, or any of its’ 3rd party software inclusions, regarding issues of software bugs or errors, and such issues should be brought to the attention of the software vendors directly for support. HostCell is not responsible for web development, non-supported 3rd party software and/or scripts (ie: compatibility, installation, maintenance), and/or ongoing daily administration tasks (ie: setting up new users, email accounts, & domains). HostCell, at it's discretion, may assist with initial custom setup/configuration of the server (ie: setting up new users, email accounts, & domains, and/or software modifications). HostCell will install supported control panels purchased through HostCell, at no additional charge, for Co-Location & External Licensing clientele. Re-Installation of control panels purchased through HostCell for Co-Location & External Licensing clientele, for any reason, will be charged a flat rate of $9.95. Support for control panels purchased through HostCell, for Co-Location & External Licensing clientele, will be billed at a rate of $65/hour. Installation of HostCell supported control panel software requires, and will only be performed on, freshly installed operating systems.
Software Updates/Patches and O/S Upgrades: HostCell will assist, upon request, with control panel updates and security patches on any system running a supported operating system and utilizing a HostCell supported control panel. HostCell supported control panels may automatically update, including their installed 3rd party software, and may be user-configureable whether or not to do such. HostCell may assist with control panel updates and security patches of systems running alternative operating systems, or not utilizing a HostCell supported control panel, dealt with on a case by case basis, at a rate of $65/hour. HostCell will automatically update and patch Virtual Hosting, VPS backend, and Maximum Admin™ Fully Managed systems, at it's best discretion. Individual VPS behave and are treated as regular systems in regards to control panel updates and patches, and HostCell will assist, upon request, with control panel updates and security patches on any VPS utilizing a HostCell supported control panel. HostCell may assist with security patches of any VPS not utilizing a HostCell supported control panel, dealt with on a case by case basis, at a rate of $65/hour. HostCell only delivers VPS with supported operating systems installed. Upgrades of operating systems will be dealt with on a case by case basis, and may or may not be subject to a flat $65.00 fee, dependant on complexity of the upgrade, and basis for such. The operating system of a VPS may not be able to be upgraded, and may require a complete re-installation, which may be done for a flat rate of $9.95. HostCell may assist with control panel updates and security patches for Co-Location & External Licensing clientele, dealt with on a case by case basis, at a rate of $65/hour.
*Contact HostCell for any item/service not explicitly detailed.